CREATING AN NCR IN THE QA PORTAL
Creating an NCR is a simple process using the QA Portal. Please follow the below steps to ensure accuracy. Please note that only NCR’s are to be created via the QA Portal, complaints will still follow the same process of being reported to Customer Service.
1. Sign into the QA Portal using your email and the default PW provided (MLF1234). Once you sign in, you can change your PW (if you have already changed your PW use your current log in details
2.Click on My Cases
3. Click on Open a New Case
4. Fill in the Case Details and Description. Click on the icon to search for the available Category, Reason, Sub Reason and Product Item. If issuing an NCR to a Co-Man, please specify which Co-Man in the title (eg – NCR to Sierra) Once all details are entered, click on Submit
5. Once you have submitted the case, it will be created and take you out of the case back to My Open Cases. Click on the Call ID for the NCR to open the case and complete the NCR report.
6. Scroll down to the NCR Report and fill in the details for Part A:
7. To add photos or documents, click on Add note and attach your file. Only one file can be attached at a time, so if you are attaching multiple photos, you will need to zip the files and then add the Zip File to the NCR
8. Once you have entered all details click on Update
9. Customer Service will receive an email about the NCR created. Customer Service will review it to ensure all details have been entered and will then assign it to the correct team. If any changes need to be made, Customer Service will contact you. The NCR will then be removed from your Portal. If you need to change or update anything once it has been removed, you will need to contact Customer Service.
10. Once the NCR has been completed by the appropriate plant, Customer Service will notify the issuer and will place the NCR back into the issuer’s portal. The Issuer will be able to view the NCR under My Closed Cases